IT Support Analyst

IT Support Analyst
Nottingham - Hybrid - Permanent
Competitive Salary

VIQU have partnered with a leading UK law firm seeking an IT Support Analyst. You’ll be the first point of contact for IT issues, keeping technology running smoothly and supporting colleagues across the firm, with hands-on exposure to Office 365 and Active Directory.

Key Responsibilities of the IT Support Analyst:
• Act as first point of contact for all IT issues, supporting staff across the firm.
• Receive, log, and track incidents, resolving problems using knowledge articles and technical expertise.
• Escalate complex issues to the appropriate team when needed.
• Provide hands-on support for Office 365, Active Directory, hardware, and software.
• Maintain and update the knowledge base to ensure accurate guidance.
• Support change activities while minimizing service disruption and adhering to SLAs and security standard...