IT Support Analyst

Purpose

The IT Support Analyst is a critical member of the Technology team, ensuring that our infrastructure and hardware remain operational during our peak warehouse and twilight operational hours. This role provides a bridge between standard office hours and our late-running logistics operations, offering hands-on technical support and proactive maintenance when the core team is off-site.

Shift-Specific Operations

• Twilight Support: Provide dedicated support to warehouse staff and management during the 5:00 PM – 9:00 PM window.
• Weekend Sovereignty: Act as the sole technical point of contact during weekend shifts, ensuring all systems remain live for order processing.
• Handover Participation: Attend a daily 30-minute sync at 12:00 PM with the Senior IT Support Analyst to transition active tickets and priorities.

Requirements

Hardware & Infrastructure Maintenance

• Workstation Management: Setting up, configurin...