Job Description
On behalf of our client in Piracicaba, Progression3 is in search of an IT Support Analyst for a permanent role.
As a **Service Desk Analyst, **your **Key Responsabilities** include:
- Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Provide initial Service Desk support to end users on a variety of issues.
- Responsible to monitor all open requests and incidents to ensure timely resolution, escalating for assistance when appropriate
- Assign requests or incidents to appropriate queues for follow up with the employee
- Handle problem recognition by contacting end users to collect information about problems or incidents and lead the user through diagnostic procedures to determine the source of the error
- Document and communicate knowledge with the rest of the team to improve service levels, by developing and m...
As a **Service Desk Analyst, **your **Key Responsabilities** include:
- Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Provide initial Service Desk support to end users on a variety of issues.
- Responsible to monitor all open requests and incidents to ensure timely resolution, escalating for assistance when appropriate
- Assign requests or incidents to appropriate queues for follow up with the employee
- Handle problem recognition by contacting end users to collect information about problems or incidents and lead the user through diagnostic procedures to determine the source of the error
- Document and communicate knowledge with the rest of the team to improve service levels, by developing and m...
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