Job Description
In this search for new professionals, we are looking to create a team of L1 IT Support technicians to work for one of our clients, a multinational client from the retail sector.
We are looking for you, because of your knowledge in computer management (FP I or FP II) and experience in technical user support (user workstation, peripherals, Office365, microcomputing...).
Monitoring and Managing Support Requests:
Proactively monitor support requests through various channels (ITSM , portal, Teams, email, phone) to identify user incidents and service requests.
Provide assistance and training to users on common tools and systems, and company-specific applications (based on process/KB).
Previous experience in macOS support environments will be considered a strong asset.
() Please note that service is provided in Spanish and English during these hours: M-F 7:00-22:00, S-Su 8:00-21:00 , with rotating shifts to cover it.
Experience in IT user support positions. <...
We are looking for you, because of your knowledge in computer management (FP I or FP II) and experience in technical user support (user workstation, peripherals, Office365, microcomputing...).
Monitoring and Managing Support Requests:
Proactively monitor support requests through various channels (ITSM , portal, Teams, email, phone) to identify user incidents and service requests.
Provide assistance and training to users on common tools and systems, and company-specific applications (based on process/KB).
Previous experience in macOS support environments will be considered a strong asset.
() Please note that service is provided in Spanish and English during these hours: M-F 7:00-22:00, S-Su 8:00-21:00 , with rotating shifts to cover it.
Experience in IT user support positions. <...
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