IT Support Analyst

As part of the global leader Bain & Company, Proxima is an award-winning management consultancy specialising in procurement and supply chain. With vibrant offices in London, Leeds, Cardiff, Düsseldorf, Chicago, Singapore, Hong Kong, Kuala Lumpur, Sydney, Melbourne, Brisbane and Perth, we are currently hiring for an experienced IT Support Analyst to be part of our global IT team.

Description:

The IT Support Analyst will be responsible for handling requests and providing operational first and second line IT technical support to all end-users in the region, resolving incidents wherever possible at first point of contact within the agreed operational framework of policies and processes whilst providing excellent customer service.

Responsibilities:

• Be the go-to IT expert across APAC, delivering first-line and onsite support on hardware, software, and Microsoft 365 issues (Outlook, OneDrive, SharePoint, Teams)

• Partner with the Global IT...