Job Description
IT SUPPORT ANALYST - POSITION DESCRIPTION
TITLE: IT Support Analyst
REPORTING TO: Support Team Lead
POSITION SUMMARY
The primary objective is to provide exceptional customer service, remote & on-site technical support to our clients as well as building/maintaining strong relationships expected by a trusted advisor.
POSITION OUTCOMES
• Provide in-depth helpdesk/service desk support to all users.
• Provide IT and application support to all users.
• Support and maintain all technology infrastructure.
• Liaise 3rd party relationships with vendors, suppliers, and support contractors.
• Facilitate Asset Management tasks.
• Manage the implementation of new technology.
• Customer service orientated.
• Support & mentor IT Support Coordinators and technicians.
• Act as escalation point for IT Support Coordinators and Technicians wherever necessary.
POSITION RESPONSIBILITIES
• Customer liaison via email and phone.
• Assist with software installat...
TITLE: IT Support Analyst
REPORTING TO: Support Team Lead
POSITION SUMMARY
The primary objective is to provide exceptional customer service, remote & on-site technical support to our clients as well as building/maintaining strong relationships expected by a trusted advisor.
POSITION OUTCOMES
• Provide in-depth helpdesk/service desk support to all users.
• Provide IT and application support to all users.
• Support and maintain all technology infrastructure.
• Liaise 3rd party relationships with vendors, suppliers, and support contractors.
• Facilitate Asset Management tasks.
• Manage the implementation of new technology.
• Customer service orientated.
• Support & mentor IT Support Coordinators and technicians.
• Act as escalation point for IT Support Coordinators and Technicians wherever necessary.
POSITION RESPONSIBILITIES
• Customer liaison via email and phone.
• Assist with software installat...
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