IT Support Analyst - Tier II

Job Description

Position Summary

As a member of the IT Support and Operations Team and reporting to the Manager IT Service Desk you will be responsible for provide second level support to Emco teammates with our 270 Profit Centres across Canada and our National Support. The Support Analyst - Tier II plays a crucial role in ensuring availability, reliability, scalability and resiliency of business computing services including actively resolving escalated requests within established service level objectives.

This includes remote provisioning of networking and telecommunications hardware and software, monitoring and maintenance of these components, remote troubleshooting and isolation of hardware, software and network issues reported by teammates.

The Emco IT Operations team provides 24x7x365 support and therefore all members of the team must be willing and able to participate in project, maintenance, and support activities outside of busine...