Job Description
Our downtown Vancouver based professional services client is urgently seeking a IT Support Analyst (Tier 1) for a 3-month contract opportunity (possibility of extension). This is a 5 days per week in office role based in downtown Vancouver
We are seeking an IT Support Analyst (Tier 1) to join our team on a 3-month contract basis, with the potential for extension. This role is 100% on-site in downtown Vancouver and will provide frontline technical support to end users across the organization. The ideal candidate is customer-focused, technically capable in a Windows environment, and comfortable providing both deskside and virtual support.
Key Responsibilities
- Provide Tier 1 technical support for hardware, software, and peripheral-related issues
- Serve as the first point of contact for IT support requests and triage incoming tickets using JIRA
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