Job Description

A family-run IT Support company is looking for an IT Support Apprentice to join their friendly team.

The 1st Line IT Support Technician serves as the initial point of contact for clients, providing technical assistance and resolving basic IT issues. This role is critical for maintaining smooth IT operations and ensuring customer satisfaction.


Duties


Helpdesk Support:

  • Handle incoming tickets via phone and email, providing effective solutions to customer issues.

  • Escalate unresolved issues to Tier 2 support when necessary.

    • Monitoring & Maintenance:

  • Monitor cloud and onsite backups, ensuring successful completion and resolving errors.

  • Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures.

  • Check SentinelOne EDR for threats and escalate any alerts.

    • System Administration:

  • Basic troubleshooting of Windows OS and Microsoft...

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