Job Description
Description
The IT Support Associate – Level IV works autonomously to provide advanced system and operational support, ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users. This role supports and enables Industry 4.0 initiatives, delivers application and analytics solutions, and coaches and develops less experienced IT Support Associates while working collaboratively across teams.
Key Responsibilities
The IT Support Associate – Level IV works autonomously to provide advanced system and operational support, ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users. This role supports and enables Industry 4.0 initiatives, delivers application and analytics solutions, and coaches and develops less experienced IT Support Associates while working collaboratively across teams.
Key Responsibilities
- Provide advanced IT production and operational support for assigned areas in alignment with documented processes and standards.
- Develop, maintain, and support applications using Microsoft Power Apps, Power BI, and Mendix to enable process automation and analytics.
- Collaborate with cross-functional teams to implement Industry 4.0 solutions, including data acquisition, real-time monitoring, and production intelligence.
- Integrate software solutions with shop-flo...
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