Job Description


Job Description:

Responsibilities:
  • Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
  • Provides status and follow-up information to internal or external customers. Escalates calls to the appropriate departments.
  • Documents customer issues in call tracking system timely and accurately.
  • Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
  • Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
  • Provides support after hours via on-call cell phone.
    • Education And Licensing:
  • Associate degree in a computer technology field preferred.
    • Experience:
  • Three (3) years of computer systems related experience or equivalent combinat...

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