IT Support Associate

Description
Deliver prompt, high-quality customer service and technical assistance
Train and support staff on hardware, software, and internal business applications
Prepare, install, and configure computers, peripherals, and related equipment
Track and maintain technology assets and inventories
Provide technical support for meetings, presentations, and events (internal and external)
Evaluate user challenges and recommend practical technical solutions
Document support requests, resolutions, and internal processes
Maintain operating systems and associated applications
Install, support, and troubleshoot desktop and laptop environments
Identify system changes or upgrades and implement necessary adjustments
Configure and deploy phones, computers, and related technology
Monitor and manage software licenses and usage
Support, maintain, upgrade, and troubleshoot network server infrastructure
Administer electronic pledging systems and online donor platf...