IT Support

Roles & Responsibilities

• Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.
• Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.
• Change Request - Work closely with process owners and business teams to document requirements for enhancements.
• Testing & Validation – Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes, and enhancements before production deployment.
• Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.
• Document recurring issues, maintain knowledge base articles, and support user training sessions.
• Communication – Ensure proper communication between IT, business teams, and external vendors for issue resolution.
• Compliance...