IT Support / Customer Support Engineer

Your newpany

An award-winning technologypany based in the Caerphilly area.

Your new role

We are looking to recruit a permanent IT Support / Customer Support Engineer to be based at offices in the Caerphilly area (a fully office-based role.)
Role purpose – to perform a range of technical work activities at the customer site to meet business and customer requirements.

Major responsibilities / accountabilities

Coordinate small teams delivering basic work packages in line with thepany process to meet customer and business requirements.

Document and report on workpleted to ensurepliance with customer andpany procedures.

Escalate issues in line withpany processes to ensure customer demands are met.

Evaluate escalations and action appropriately to ensure customer demands are met.

Provide customer service to internal and external customers to ensure a consistent experience.

Able to adapt quickly ...