IT Support / Customer Support Specialist

Role: IT Support / Customer Support Specialist

Type: Full-time

Salary: $1200-$1400 CAD/month (10 LPA)

Hours: 50 hours/week

Advance Your Career as a IT Support/Customer Support Specialist!

Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated individual to join our team as a Customer Support Specialist, guiding our team to deliver exceptional service to our cable TV customers.

What We're Looking For:

- Educational Background: A bachelor's degree in a relevant field is preferred.

- Experience: A minimum of 5–6 years of experience in IT Support and Customer Service, with a focus on helping customers troubleshoot devices and services across the technical and entertainment industry (e.g., streaming devices, Android boxes, smart TVs, mobile devices, and related technologies) via phone and email.

- Leadership Skills: Proven ability to manage and mentor a team, ensuring efficient and high-quality customer support.

- Problem-Solving: Strong analytical skills and the ability to diagnose and resolve technical challenges swiftly.

- Communication: Excellent verbal and written communication skills to guide the team in providing clear and effective support.

- Technical Knowledge: Solid understanding of mobile devices, Tv boxes, and related technologies.

Responsibilities:

- Oversee the technical support team, providing guidance and support to ensure exceptional customer service.

- Assist the team in diagnosing and resolving complex technical issues efficiently.

- Collaborate with other departments to streamline processes and contribute to service quality improvement.

- Stay current with industry trends and advancements to help elevate our support standards.

Perks:

- Competitive salary and performance-based bonuses.

- Opportunities for ongoing training and professional development.

How to Apply:

• If you are ready to join our technical support team to new heights, we encourage you to apply on Linkedin or you can also send us an email with your resume at Only qualified candidates will be contacted for interviews. We appreciate your interest in joining our team!