IT Support Desk Engineer

Shape the Future of Blockchain—Bringing Business On-Chain

We’re offering a unique opportunity to join Launch Legends (and Autheo) as a part-time Equity Cofounder. Founded nearly four years ago, Launch Legends is at the forefront of bridging Web3 blockchain technology with the next evolution of Web2 integration—bringing businesses on-chain through enterprise-grade solutions, DePIN innovations, and decentralized financial infrastructure.

Our flagship project, Autheo, is an AI enabled Layer-Zero OS with an integrated Layer-1 blockchain  and complete decentralized infrastructure thast includes decentralized compute, storage, identity, and service marketplaces, as well as a Full-stack development enveronment (DevHub)—engineered for scalable enterprise adoption, developer innovation, and real-world blockchain integration.

Our Projects

• Autheo – www.autheo.com


• Autheo Team - https://www.autheo.com/teams


• Launch Legends (Parent Company) – www.launchlegends.io


• Twitter: https://x.com/Autheo_Network

About Autheo

With nearly 100 equity cofounders from leading companies and institutions—many with advanced degrees and PhDs—Autheo is solving the critical challenges blocking business adoption of blockchain technology.

Key Features:

• Enterprise-Grade Layer-1 Blockchain – High-speed, self-securing, and cost-efficient infrastructure built for scale.


• Developer Hub & Application Marketplace – A decentralized platform where developers build, deploy, and monetize real-world apps.


• Web2-Web3 Integration – Microservices, SDKs, and governance frameworks for seamless business migration.


• Decentralized Cloud & Compute – Secure, privacy-preserving storage and AI-powered compute for next-gen applications.


• DePIN Infrastructure – On-chain networks powering real-world infrastructure ownership and resource sharing.

Traction (Testnet Launch):

• Wallet Accounts: 290,000+


• Twitter Followers: 30,000+


• Discord Members: 19,000+


• Smart Contracts Deployed: 30,000+


• Developers Registered for MVP DevHub: 7,500+

Compensation & Growth Path

This is a part time equity / token-based cofounder opportunity. You will receive equity in Launch Legends, Autheo, and the WFO Creator Network, along with token allocations in the Autheo blockchain. We have already completed an initial financing round to support infrastructure and marketing, and are currently in discussions with VCs and crypto investors to fund expansion and salaries.  Salaried compensation is expected to begin within 4 to 5 months, following our node, token sales or funding.

Role:  IT Support Desk Engineer

We are seeking a L1 IT Support Desk Engineer to serve as the first line of technical support for the Autheo platform and Launch Legends ecosystem. This role is ideal for a technically curious, customer-focused professional with hands-on experience in cloud infrastructure, basic DevOps tooling, and modern application platforms.

The L1 Support Desk Engineer will handle incident intake, initial triage, basic troubleshooting, and escalation while supporting cloud infrastructure, containerized workloads, automation pipelines, and Web3-related customer inquiries.

Key Responsibilities

Incident & Support Operations

Act as the first point of contact (L1) for technical incidents, alerts, and customer support requests

Perform initial incident triage, classification, and severity assessment

Troubleshoot and resolve common infrastructure, application, and platform issues

Escalate incidents to L2/L3 teams following defined escalation procedures

Document incidents, resolutions, and troubleshooting steps clearly and accurately

AWS & Cloud Support

Provide basic operational support for AWS services, including:

EC2, S3, VPCs

EKS (Kubernetes basics)

Load Balancers (ALB / NLB)

AWS Lambda

AWS Registry (ECR)

IAM user access and permissions

KMS (basic key usage and access)

Execute common AWS CLI commands for diagnostics and operational tasks

Assist with environment validation, configuration checks, and access management

Operating Systems

Support and troubleshoot:

Amazon Linux

Oracle Linux

Windows Server environments

Perform basic OS-level checks, log reviews, and service restarts

DevOps & Automation Support

Operate and support existing automation pipelines and tools, including:

Jenkins and GitHub-based CI/CD pipelines

Running and validating Terraform templates

Docker for container image builds

Helm for Kubernetes deployments

Assist with pipeline execution, validation, and failure triage

Follow documented runbooks and automation procedures

Monitoring & Observability

Monitor systems and applications using tools such as Wazuh and cloud-native monitoring solutions

Respond to alerts and perform first-level investigation

Escalate recurring or high-impact issues with supporting data

Blockchain & Web3 Support

Provide L1 support for customers using blockchain, cryptocurrency, and Web3-related features

Assist with wallet connectivity issues, node interactions, and platform usage questions

Escalate complex blockchain or protocol-level issues to specialized teams

Required Skillset

1–3 years of experience in:

Technical support, help desk, cloud support, or NOC/SOC-style roles

Practical, hands-on knowledge of AWS core services (EC2, S3, VPC, IAM, EKS)

Basic experience with containers, Docker, and Kubernetes concepts

Familiarity with CI/CD tools such as Jenkins and GitHub

Exposure to Infrastructure as Code (Terraform)

Working knowledge of Linux and Windows operating systems

Basic understanding of monitoring and alerting tools

Foundational understanding of blockchain, cryptocurrency, and Web3 concepts

Strong troubleshooting, documentation, and communication skills

Preferred Skillset

AWS Certified Cloud Practitioner or Associate-level certification

Experience using AWS CLI in production environments

Familiarity with Helm charts and Kubernetes deployments

Prior experience supporting SaaS or cloud-native platforms

Exposure to on-call or shift-based support environments

Hands-on experience supporting crypto wallets (e.g., MetaMask, Trust Wallet, Ledger, WalletConnect) such as transaction troubleshooting (pending, failed, incorrect network).

Working knowledge of blockchain explorers (e.g., Etherscan, BscScan, PolygonScan, Arbiscan) to inspect wallet activity, track and verify transactions.

Basic understanding of smart contracts.

Ability to collect logs, transaction hashes (TXIDs), wallet addresses, and reproduction steps for L2/L3 escalation.

Familiarity with Solidity and OpenZeppelin at a conceptual level.

Soft Skills & Attributes

Customer-focused mindset with strong communication skills

Ability to work in a fast-paced startup environment

Willingness to learn and grow into higher-level support roles (L2/L3)

Strong attention to detail and documentation discipline

Comfortable collaborating across Support, Product, Engineering, and Operations teams

Why Join Us

Work on a modern, cloud-native, and Web3-aware platform

Gain hands-on experience with AWS, DevOps, and automation technologies

Opportunity to grow into advanced cloud, DevOps, or SRE roles

Collaborative startup culture with real impact on product and customer success

🌐 🚀 WHY JOIN LAUNCH LEGENDS?

• Traction with Momentum: Autheo is already gaining significant traction in the blockchain space, with rapid developer adoption, platform growth, and partnership interest.


• Cross-Industry Impact; Autheo is positioned to transform not only the Web3 ecosystem—but also Web2 and the broader technology sector—by enabling real-world business adoption of decentralized infrastructure.


• Real Innovation, Not Hype: Unlike many blockchain ventures, Autheo is focused on substance over speculation. We are building real solutions: modular fullstack infrastructure, enterprise-grade toolkits, decentralized identity, cloud, compute, and service orchestration.


• Backed by Elite Talent: You’ll join a team composed of professionals from top-tier universities, Fortune 500 companies, and major blockchain platforms. Our team includes multiple PhDs and senior engineers who have launched and scaled world-class technologies.

If you're ready to redefine blockchain adoption, empower global business integration, and help shape the next generation of Web3 and developer ecosystems, we invite you to take the next step.

Let’s build the future—together.