IT Support Desk-Level 1

McKeil Marine is one of Canada’s leading marine service providers. Experienced and adaptive, we deliver turn-key solutions that support our customers success in a wide range of transportation and project challenges. Customer service, safety, quality, and respect for the environment are at the heart of our operations. When you join McKeil Marine you can look forward to a very competitive total compensation program and a team of passionate colleagues in a fast paced, growing organization that supports all communities in which we operate. 

IT Support Desk (Level 1)

This role is responsible for providing Level 1 support to all shore-based crew. The IT Support Desk position acts as the first point of contact for IT-related inquiries and manages service requests through the IT service management system, escalating more complex issues in accordance with SOPs. You will troubleshoot and resolve end-user hardware, software, and connectivity issues, and support peripheral te...