IT Support

To create an effective IT Support job description, you need to balance technical requirements with the soft skills required for high-pressure troubleshooting. Below is a comprehensive template you can adapt for your specific needs. Job Title: IT Support Specialist (Tier 1/2) Location: [City, State / Remote / Hybrid] Department: Information Technology Reports To: IT Manager / Help Desk Lead Role Summary We are seeking a proactive and detail-oriented IT Support Specialist to join our technical team. In this role, you will be the first line of defense for all technology-related issues, ensuring our employees have the tools and connectivity they need to stay productive. You will handle everything from hardware deployments to complex software troubleshooting in a fast-paced environment. Key Responsibilities End-User Support: Provide timely technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, or in-person. Hard...