IT Support

To create an effective IT Support job description, you need to balance technical requirements with the "soft skills" required for high-pressure troubleshooting. Below is a comprehensive template you can adapt for your specific needs.

Job Title: IT Support Specialist (Tier 1/2)

Location: [City, State / Remote / Hybrid]

Department: Information Technology

Reports To: IT Manager / Help Desk Lead

Role Summary

We are seeking a proactive and detail-oriented IT Support Specialist to join our technical team. In this role, you will be the first line of defense for all technology-related issues, ensuring our employees have the tools and connectivity they need to stay productive. You will handle everything from hardware deployments to complex software troubleshooting in a fast-paced environment.

Key Responsibilities

• End-User ...