IT Support

Position Purpose

The IT Support plays a critical role in ensuring the smooth operation of the Duncan and Ross IT infrastructure. This position is responsible for providing first-level technical support maintaining hardware and software systems and ensuring the security and reliability of network operations. This role supports end-users by resolving technical issues efficiently and proactively contributing to the continuous improvement of Duncan and Ross IT services.

KEY RESPONSIBILITIES

• System Maintenance: Regularly updating and maintaining computer systems ensuring that all software and hardware are functioning correctly. This includes installing updates and patches configuring new systems and performing routine performance checks.
• Troubleshooting: Diagnosing and resolving technical issues reported by staff members. This involves understanding a variety of issues from network connectivity problems to software malfunctio...