IT Support

Position Overview

The IT Support role is responsible for providing day-to-day technical assistance to staff, ensuring the smooth functioning of IT systems, and supporting the organization's infrastructure, applications, and end-users.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and applications.
• Respond to user queries via phone, email, or in-person support.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and mobile devices.
• Support Microsoft 365, Outlook, SharePoint, Teams, and other productivity tools.
• Escalate complex issues to higher-level IT staff when necessary.
• Maintain and update IT asset inventory (laptops, monitors, accessories).
• Assist in setting up and supporting conferencing and meeting room equipment.

Preferred Skills

• Strong knowledge of Windows 10/11, MS Office 365, ...