Job Description
Avania are hiring - Second Line IT Support Engineer
About the role
As a second line IT support engineer at Avania, you will play a key role in delivering responsive, customer-focused IT support to colleagues around the globe.
The second lone IT Support engineer will be involved with the configuration and administration of IT systems to ensure smooth operations and projects.
This is an internal customer facing role and requires excellent prioritization, responsiveness and customer service, escalating more technical issues to other team members along with good verbal communication skills.
Progression within the team is possible to Senior Systems Engineer and to further technical roles.
What you'll be doing
+ Provide 2nd line technical support to our global user base via phone, email and in person, as appropriate
+ Investigate and troubleshoot complex hardware, software and network issues, and provide timely resolution o...
About the role
As a second line IT support engineer at Avania, you will play a key role in delivering responsive, customer-focused IT support to colleagues around the globe.
The second lone IT Support engineer will be involved with the configuration and administration of IT systems to ensure smooth operations and projects.
This is an internal customer facing role and requires excellent prioritization, responsiveness and customer service, escalating more technical issues to other team members along with good verbal communication skills.
Progression within the team is possible to Senior Systems Engineer and to further technical roles.
What you'll be doing
+ Provide 2nd line technical support to our global user base via phone, email and in person, as appropriate
+ Investigate and troubleshoot complex hardware, software and network issues, and provide timely resolution o...
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