IT Support Engineer

IT Support Engineer 1st & 2nd Line - Contract - Outside IR35

On-site role - Auchterarder

We're supporting an organisation in Auchterarder as they look to bring in an experienced IT Support Engineer to support a busy, customer-facing environment during a key period of work.

This is a hands-on, fully on-site contract role, ideal for a 1st- and 2nd-line support engineer who enjoys working closely with users, delivering excellent service, and supporting Windows 11 upgrade activity alongside day-to-day IT support.

Role responsibilities:

• Acting as the first point of contact for IT-related issues, providing a friendly, professional, and high-quality support experience
• Logging, diagnosing, and resolving incidents and service requests in line with ITIL processes, escalating to L2/L3 engineers where required
• Providing hands-on troubleshooting across hardware, software, network, a...