IT Support Engineer

IT Support Engineer (1st and 2nd line support) – Initial 2-Month Contract (Potential Extension)

Start Date: ASAP

OUTSIDE IR35

A leading organisation is seeking a proactive, detail-oriented IT professional for an initial 2-month contract, with the possibility of extension depending on workload. This role is ideal for someone who thrives in a fast-paced environment and enjoys hands‑on technical challenges.

The focus:

You will be supporting a Windows 11 upgrade project , which includes replacing memory and hard disks in laptops undergoing the upgrade. Prior experience with similar hardware tasks will be advantageous.

Key responsibilities

• Act as the first point of contact for IT-related issues, delivering exceptional customer service
• Log, diagnose, and resolve technical issues following ITIL processes
• Provide hands‑on troubleshooting for hardware, software, and n...