IT Support Engineer

• IT Support Engineer
• Immediate Start -
• 6 month contract - WHV

IT Support Engineer 6-Month Contract | Daily Rate | Sydney - WHV
We are seeking a Level 1/2 IT Support Engineer to join a growing IT team supporting medical clinic environments across Sydney. This is a hands-on, on-site role suited to someone who enjoys user interaction, troubleshooting in real time, and supporting critical systems in a healthcare setting.
 
This is a 6-month contract offering a competitive daily rate with a strong chance of extension. Ideal for an IT support professional looking to build experience across end-user computing and multi-site healthcare operations.
 
Key responsibilities include:

• Supporting Windows 10 & Windows 11 desktop and laptop environments
• Troubleshooting PCs, laptops, monitors, docks, printers, scanners, and medical-clinic peripherals
• Providing support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• User administration in Active Directory (account creation, password resets, group management)
• Diagnosing and resolving network connectivity issues (Wi-Fi, LAN, VPN, network drives, printing issues)
• Installing, configuring, and patching software and operating systems
• Performing device builds, swaps, and hardware refreshes
• Logging, updating, and resolving tickets via an ITIL-aligned service desk
• Delivering clear, professional support to both clinical and non-clinical users
• Travelling between clinic sites to provide on-site support as required

Why This Contract?

• Work in a healthcare environment where IT reliability directly supports patient outcomes
• Gain hands-on exposure across multi-site clinic support
• Broad technical experience across EUC, Microsoft technologies, and basic networking
• Supportive team environment with clear processes and structure
• Strong contract opportunity with potential for extension

What You'll Bring

• Experience in a Level 1/2 IT Support, Desktop Support, or Service Desk role
• Solid technical knowledge of:
  • Windows 10 / Windows 11
  • Desktop and laptop troubleshooting
  • Printers, scanners, and peripherals
  • Microsoft 365 applications
  • Active Directory
• Basic networking knowledge (TCP/IP, DHCP, DNS, Wi-Fi troubleshooting)
• Experience working with ticketing systems and ITIL processes
• Strong communication skills and a customer-first mindset
• Ability to work independently and manage competing priorities
• Valid driver's licence and willingness to travel between clinic locations