IT Support Engineer, Bulgaria

Job Responsibilities:

• Handle enquiries from internal users, submitted through internal systems or through in-person interactions;
• Assist with hardware provisioning and deprovisioning processes and manage asset inventory records;
• Troubleshoot software and hardware issues across endpoint devices;
• Install, configure, and maintain endpoint devices;
• Perform user account provisioning, including creating, modifying, and deactivating accounts as required;
• Escalate unresolved technical issues to Senior IT staff for further investigation and resolution;
• Participate in IT projects , including tasks such as developing automation workflows, implementing AI services, performing housekeeping tasks, and other initiatives;
• Participate in IT security initiatives, including patch management and adherence to security protocols;
• Execute additional tasks as needed to ensure...