Job Description
Job Responsibilities
- Handle enquiries from internal users, submitted through internal systems or through in-person interactions;
- Assist with hardware provisioning and deprovisioning processes and manage asset inventory records;
- Troubleshoot software and hardware issues across endpoint devices;
- Install, configure, and maintain endpoint devices;
- Perform user account provisioning, including creating, modifying, and deactivating accounts as required;
- Escalate unresolved technical issues to Senior IT staff for further investigation and resolution;
- Participate in IT projects , including tasks such as developing automation workflows, implementing AI services, performing housekeeping tasks, and other initiatives;
- Participate in IT security initiatives, including patch management and adherence to security protocols;
- Execute additional tasks as needed to ensure the successful fulfillment of the above...
Apply for this Position
Ready to join Medium? Click the button below to submit your application.
Submit Application