Job Description
IT Support Engineer -
**Applicants are required to read, write, and speak the following languages***: English
**Preferred Qualifications**
Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or via chat support in a timely manner.
An Oracle IT-Support Analyst must have real technical expertise in order to be able to help the customer, work closely with an organization's IT department to provide assistance relating to work that may be outside the scope of their expertise.
**Qualification/Requirements**
Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+
- Ability to diagnose and resolve general technical issues (on Win, macOS, Linux)
- Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following areas (SME):
- MS Exchange Clients
**Applicants are required to read, write, and speak the following languages***: English
**Preferred Qualifications**
Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or via chat support in a timely manner.
An Oracle IT-Support Analyst must have real technical expertise in order to be able to help the customer, work closely with an organization's IT department to provide assistance relating to work that may be outside the scope of their expertise.
**Qualification/Requirements**
Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+
- Ability to diagnose and resolve general technical issues (on Win, macOS, Linux)
- Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following areas (SME):
- MS Exchange Clients
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