Job Description
IT Support Engineer – Park's Motor Group
Location: Hamilton (Head Office)
Hours: Rotating shifts triweekly – Monday to Friday 07:00‑16:00, 08:00‑17:00, 09:00‑18:00 plus occasional Saturdays on rota and out‑of‑hours work during major upgrades or project‑based work.
Main Responsibilities
- Provide 1st‑to‑3rd line support to end‑users on‑site, remotely and by telephone.
- Offer hardware and software support, troubleshoot desktop, server and network issues.
- Create and maintain documentation of common fixes and installation procedures.
- Carry out occasional small‑scale project work, working independently when required.
Essential Skills/Experience
- Experience providing IT support in a busy environment to end‑users in MS Windows, MS Office and general desktop software/hardware.
- Windows System Administration experience – Windows Server 2022, Windows 10/11.
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