Job Description
IT Support Engineer
Location: Hamilton (Head Office)
Hours: Rotating shifts triweekly, Monday to Friday 07:00-16:00, 08:00-17:00 and 09:00-18:00.
Occasional Saturdays on rota and, when required, working out of hours during major upgrade or project-based work.
The role will cover all aspects of IT, ranging from 1st Line up to 3rd Line and involves a mixture of hardware and software requirements. Some of the main responsibilities include providing 1st – 3rd line support to end users on-site, remotely and by telephone; providing both hardware and software support; troubleshooting desktop, server and network issues; and carrying out occasional project work like upgrades or migrations.
Main Responsibilities:
✔ Providing support (via telephone, remote support and site visits), troubleshooting technical issues and escalating when necessary.✔ Excellent troubleshooting skill...
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