Job Description




Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We're currently recruiting for an IT Support Engineer to support our colleagues in the following offices:
Nelson, Hessle and Brno.

This is a key role for the success of our business, primarily being the first line of IT Support. The main responsibility of the Support Engineer is to provide first-level technical support to end-users, ensuring timely resolution of IT issues and maintaining high customer satisfaction.

 

What you'll be doing

  • Act as the first point of contact for IT-related queries via phone, email, or ticketing system.

  • Diagnose and reso...

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