Job Description

IT Support Engineer

SynapseIndia is a software development company with over 24 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

Why work with us?

  • Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
  • Global Presence: As a multinational corporation, we have clients and employees across the globe.
  • Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
  • Timely Salaries: We have consistently paid salaries on time since our inception.
  • Job Stability: Despite market fluctuations, we have not had to lay off employees.
  • Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
  • Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
  • Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
  • We prioritize the job security of all our employees.
  • We celebrate all festivals with enthusiasm and joy.
  • Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.
  • We recognize and reward top performers on a monthly basis for their outstanding contributions.
  • We provide Accidental and Medical Insurance to our employees.

    • Who are we looking for?

    Designation  : IT Support Engineer
    Experience Range :  3+ years

    What is the work?

  • Provide daily IT support to users for laptops, desktops, peripherals, and applications.
  • Configure, deploy, and maintain Windows and macOS devices (Windows PCs, Mac mini, MacBook laptops).
  • Set up and manage Remote Desktop (RDP) systems and virtual machines.
  • Administer and support Microsoft 365 , including Outlook and user access.
  • Troubleshoot issues related to websites, firewalls, VPN (Windows), cloud VMs, and network connectivity .
  • Install, update, and support software applications (Microsoft tools, third-party software, mobile applications).
  • Install and configure network printers .
  • Manage Active Directory , including user provisioning, permissions, onboarding, and offboarding.
  • Handle Intune device management and enforce device compliance policies.
  • Manage DHCP server and IP address allocation.
  • Configure and support Wi-Fi devices, routers, ISPs , and internal networks.
  • Monitor servers, VMs, HDD utilization, antivirus, and physical server health .
  • Manage antivirus server and endpoint security.
  • Maintain IT asset and device records using in-house asset management software.
  • Coordinate with IT vendors for purchases, repairs, renewals, and escalations.
  • Ensure smooth new user onboarding and secure user offboarding processes.

    • Note: This is Work from office opportunity.

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