IT Support Engineer, IT Services

Overview

Helpdesk Engineer IT Centre – EMEA West. Based from Getafe, Madrid with some home working. Supporting IT EMEA West helpdesk in first line enquiries for day-to-day Business Central operations for the EMEA-West entities and ensures that the system runs optimally by communicating and resolving technical issues directly and/or with the Sales & Service Team in Aerzen, Germany.

Serves as an advanced resource for Information Technology applications and procedures, in particular ERP – Business Central and other applications such as Document Management Systems (DMS), Customer Relationship Management (CRM), etc. that the Parent Company may deploy as a part of its Global Information Technology Strategy. Ensuring all SLA (Service Level Agreement) obligations are met in delivery of above services.

Responsibilities

• To support the IT team in maintaining and deploying various IT Systems and use of Internal Support Desk first line activity.
• T...