Job Description
Our client, a well-established Managed Service Provider based in Colchester, is looking to expand their technical team with an experienced IT Support Engineer level 2–3 or IT Systems Engineer.
The successful candidate will be technically strong, customer-focused, and comfortable working independently as well as part of a close-knit team.
Responsibilities
• Provide 2nd–3rd line technical support to business customers
• Diagnose and resolve issues at OS, application, server and network level
• Deliver remote and on-site support to client premises when required
• Perform server upgrades, migrations and transitions to Microsoft 365
• Support Windows Server and Desktop operating systems
• Administer Microsoft 365 services including Azure AD, Exchange, Teams, SharePoint and OneDrive
• Configure, maintain and troubleshoot network infrastructure (firewalls, switches, Wi-Fi)
• Assist with hardware installations, repairs and r...
The successful candidate will be technically strong, customer-focused, and comfortable working independently as well as part of a close-knit team.
Responsibilities
• Provide 2nd–3rd line technical support to business customers
• Diagnose and resolve issues at OS, application, server and network level
• Deliver remote and on-site support to client premises when required
• Perform server upgrades, migrations and transitions to Microsoft 365
• Support Windows Server and Desktop operating systems
• Administer Microsoft 365 services including Azure AD, Exchange, Teams, SharePoint and OneDrive
• Configure, maintain and troubleshoot network infrastructure (firewalls, switches, Wi-Fi)
• Assist with hardware installations, repairs and r...
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