Job Description
Job Description
The IT Support Engineer provides comprehensive support across IT infrastructure, covering end-user support, networking, servers, and IT systems. This role is broader than desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management.
Primary Responsibilities
- Provide technical support for desktops, laptops, mobile devices, and enterprise applications.
- Monitor and maintain IT infrastructure (servers, storage, networks).
- Handle user requests and incidents via IT helpdesk/ticketing system.
- Administer user accounts, email systems, and security groups in Active Directory/Office 365.
- Troubleshoot network connectivity and system access issues.
- Assist in IT projects (cloud migration, system upgrades, security enhancements).
- Collaborate with vendors and external providers for IT services and escalations.
Mandatory Skills Required
- 1–3 years of IT support/infrastructure experie...
The IT Support Engineer provides comprehensive support across IT infrastructure, covering end-user support, networking, servers, and IT systems. This role is broader than desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management.
Primary Responsibilities
- Provide technical support for desktops, laptops, mobile devices, and enterprise applications.
- Monitor and maintain IT infrastructure (servers, storage, networks).
- Handle user requests and incidents via IT helpdesk/ticketing system.
- Administer user accounts, email systems, and security groups in Active Directory/Office 365.
- Troubleshoot network connectivity and system access issues.
- Assist in IT projects (cloud migration, system upgrades, security enhancements).
- Collaborate with vendors and external providers for IT services and escalations.
Mandatory Skills Required
- 1–3 years of IT support/infrastructure experie...
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