Job Description
IT SUPPORT ENGINEER
OVERVIEW
Working within our client’s Managed IT team, you will assume the function of IT Support for a wide range of clients who have outsourced their IT support to our client. This involves the proactive monitoring and management of client backups, infrastructure and firewalls, servers and device endpoints to ensure issues are handled proactively with minimal impact on the client. Resolving issues efficiently, identifying and correcting trends is a key part of the role.
RESPONSIBILITIES
● Delivery of quality proactive managed services across our client’s client base
● Responding to, handling alerts, incidents and escalated problems on the variety of platforms and supported networks from logon to resolution
● Network Operations Centre – Monitoring
● Backup monitoring and management
● Endpoint management, optimisati...
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