Job Description
**Descripción y detalle de las actividades**
- Work on IT Helpdesk support tickets to troubleshoot issues with desktop computers, laptops, printers, handhelds and cell phones. Creates preventive and corrective maintenance programs for computer and printer equipment. Assist onsite and remote employees with their computer and software issues. Software installation and basic network troubleshooting. Imaging computers and desktop/laptop setup. Document resolution and follow up with trouble tickets. Support manufacturing IT equipment. Support audio-visuals request or issues on events or meetings. Manages assets lifecycle for computers, laptops and cellphones. Creation and unlock of user’s accounts. Attend tickets when higher Tier engineers are needed. Enforce IT standards and educate employees about compliance issues. Manages and track IT inventory, by making sure we know exactly what is available. Involved in the purchasing lifecycle of equipment to add new stock to the inventory. Works...
- Work on IT Helpdesk support tickets to troubleshoot issues with desktop computers, laptops, printers, handhelds and cell phones. Creates preventive and corrective maintenance programs for computer and printer equipment. Assist onsite and remote employees with their computer and software issues. Software installation and basic network troubleshooting. Imaging computers and desktop/laptop setup. Document resolution and follow up with trouble tickets. Support manufacturing IT equipment. Support audio-visuals request or issues on events or meetings. Manages assets lifecycle for computers, laptops and cellphones. Creation and unlock of user’s accounts. Attend tickets when higher Tier engineers are needed. Enforce IT standards and educate employees about compliance issues. Manages and track IT inventory, by making sure we know exactly what is available. Involved in the purchasing lifecycle of equipment to add new stock to the inventory. Works...
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