It Support Engineer

Troubleshooting Diagnosing and resolving hardware software and network issues Installation Configuration Setting up and configuring computer systems software and networks Technical Support Providing timely and effective support to users via various channels phone email chat Problem Solving Identifying the root cause of issues and implementing solutions escalating complex problems when necessary Documentation Creating and maintaining technical documentation user manuals and knowledge base articles System Maintenance Performing routine maintenance tasks monitoring system performance and ensuring security protocols are followed User Training Conducting training sessions for users on new software or systems Hardware Software Management Managing inventory tracking assets and ensuring proper licensing Job Type Full-time Pay 9 326 39 - 15 000 00 per month Benefits Commuter assistance Food provided Shift Day shi...