Job Description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We're currently recruiting for an IT Support Engineer to support our colleagues in the following offices: Nelson, Hessle and Brno.

What You'll Be Doing

  • Act as the first point of contact for IT‑related queries via phone, email, or ticketing system.
  • Diagnose and resolve basic hardware, software, and network issues.
  • Escalate complex problems to 2nd line and other support teams.
  • Maintain accurate records of issues and solutions in the ITSM tool.
  • Assist with user account management (password resets, access requests).
  • Follow IT policies and procedures for incident / request handling.

Essential Skills & Qualifications

  • Stron...

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