Job Description

We’re looking for an experienced IT Support Engineer with a strong customer-service mindset who enjoys being close to users and solving problems day to day. This is a hands-on, support-focused role for someone who takes ownership of issues, communicates clearly, and ensures employees have a smooth and reliable technology experience.


You’ll work autonomously, respond to a wide range of support requests, and act as a trusted point of contact for IT across the business.


Located in New York (with rare travel across the US & Canada as required)



Key Responsibilities

  • Act as the primary point of contact for end-user IT support across hardware, software, and connectivity issues

  • Troubleshoot and resolve day-to-day IT issues, escalating when appropriate and owning issues through to resolution

  • Support macOS environments, including MacBook setup, configuration, and troubleshooting

  • Own onboarding and offb...

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