it support engineer

• Perform preventive and corrective maintenance on front end equipment island wide. Front-end equipment refers to vehicle on-board equipment and site equipment
• Perform 1st level of support to meet project service level agreement (Response Time at 90min and Turnaround Time < 20 hrs)
• Perform routine system patches on the front-end equipment
• Perform installation of new vehicle on-board equipment and site equipment
• Preparation of equipment for installation and perform set-to-work tasks
• Work closely with the helpdesk agent and backend team to resolve issues.
• Attend to customer work request.
• Need to work-at-height to replace equipment. Some of the on-board equipment is mounted at the vehicle roof top. Work-at-height course is provided.

Job Requirements:

• Minimum ITE / Diploma in Mechatronics/Electrical/Electronics/IT or equivalent
• Good knowledge of PC hardware and operation system
• ...