IT support engineer (SFIA level 4) - Canberra, ACT

We are seeking a highly motivated and skilled IT Support Engineer to join our growing team in Canberra, ACT. As a key member of our support team, you will be responsible for providing first class technical assistance to our internal users and/or external clients. This role aligns with SFIA Level 4, demonstrating the application of established techniques and procedures, with some discretion in adapting and modifying these.

About the Role:

• Provide first-line technical support via phone, email, and in-person for hardware, software, and network issues.
• Diagnose and resolve technical problems, escalating complex issues to senior engineers as needed. Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot network connectivity issues, including LAN/WAN and VPN. Manage user accounts and access permissions.
• Document support interactions and solutions in our ticketing system.
• Contribute to t...