IT Support Engineer/ Sr. IT support Manager/ IT specialist 1/2/3

Role Overview: The IT Support Engineer Marine Systems is responsible for managing and supporting the IT infrastructure on vessels and maritime sites, including networking, cybersecurity, email, antivirus, and mission-critical marine applications. The role includes both remote and onboard support, ensuring secure, compliant, and uninterrupted digital operations in a maritime environment. This position requires strong technical knowledge of marine networking, firewalls, email systems, and maritime applications such as fleet management, ECDIS charting, PMS, and shipboard ERP tools. Key Responsibilities: System & Network Support Set up, monitor, and maintain marine IT networks (LAN/WAN/Wi-Fi) aboard vessels. Configure and support routers, switches, VLANs, and VSAT/IP gateway firewalls. Manage network security through policies, access controls, and intrusion prevention on platforms like Fortinet, Cisco ASA, or Peplink. Monitor network performance and troubleshoot connectivity issues between ship and shore. Email & Communication Systems Manage email systems onboard (e.g., FleetBroadband email, GTMail, Navarino InfinityMail, or Office 365-based mailboxes). Troubleshoot delivery issues, relay configurations, and spam filter settings. Ensure secure and compliant handling of crew and business emails. Security & Antivirus Deploy and manage endpoint protection/antivirus solutions onboard Run regular scans, monitor alerts, and ensure updates are applied on time. Support compliance with maritime cybersecurity guidelines (IMO MSC.428(98), ISO/IEC 27001). Marine Application Support Install and provide support for ECDIS chart systems, voyage planning tools, PMS (Planned Maintenance Systems), and ship ERP platforms. Assist bridge officers and engineers with updates, licensing, and functional issues. Coordinate with OEMs and vendors for advanced application troubleshooting. IT Operations Handle user account management, password resets, and permission issues. Support remote access tools, file-sharing configurations, backup systems, and printing setups. Maintain hardware inventory and ensure availability of spares during drydock or port calls. Requirements Education: Bachelors Degree / Diploma in: Information Technology or Electronics & Telecommunication or Marine Engineering or related fields Experience: 36 years of experience in IT support, preferably in marine, offshore, or shipboard environments. CCNA/CCNP or equivalent Skills: Firewalls (Fortinet, Cisco, Peplink) Marine network infrastructure Email systems for maritime use Antivirus and security compliance Familiarity with ECDIS, PMS, and maritime ERP tools Other Requirements: Strong understanding of marine IT ecosystems Excellent troubleshooting and analytical skills Ability to work independently onboard vessels or offshore Good communication skills with both technical and non-technical crew Strong documentation habits and ticketing discipline Ability to work in mission-critical, 24x7 environments under pressure


Education: Degree/Diploma in Electronics, Telecommunications, IT, or Marine Engineering. Experience: • 2–7 years of experience in satellite communication technical support or NOC operations. • Strong understanding of VSAT systems ( KVH, Hughes, Viasat) and Fleet Xpress environments. • Experience with Starlink, OneWeb, or other LEO/MEO terminals is a plus. • Good working knowledge of IP networking (TCP/IP, DHCP, NAT, VLANs) and network security. • Familiarity with Linux CLI, remote access (SSH, RDP, TeamViewer), and diagnostic utilities (ping, traceroute, Wireshark). • Prior experience in ticketing systems, technical documentation, and SLA-based environments Skills: • OEM Certifications (e.g., Intellian, Cobham, KVH, Starlink, OneWeb) • Cisco CCNA, CompTIA Network+, or equivalent • GVF Certification (Global VSAT Forum) • ITIL Foundation (for support process understanding) Other Requirements: • Preferred Certification OEM Certifications (e.g., Intellian, Cobham, KVH, Starlink, OneWeb, iridium) • Cisco CCNA, CompTIA Network+, or equivalent • Ability to work in mission-critical, 24x7 environments under pressure