IT Support Engineer/ Sr. IT support Manager/ IT specialist 1/2/3

Job Description

Role Overview:

The IT Support Engineer – Marine Systems is responsible for managing and supporting the IT infrastructure on vessels and maritime sites, including networking, cybersecurity, email, antivirus, and mission-critical marine applications. The role includes both remote and onboard support, ensuring secure, compliant, and uninterrupted digital operations in a maritime environment. This position requires strong technical knowledge of marine networking, firewalls, email systems, and maritime applications such as fleet management, ECDIS charting, PMS, and shipboard ERP tools.

Key Responsibilities:

System & Network Support

• Set up, monitor, and maintain marine IT networks (LAN/WAN/Wi-Fi) aboard vessels.

• Configure and support routers, switches, VLANs, and VSAT/IP gateway firewalls.

• Manage network security through policies, access controls, and intrusion prevention on platforms like Fortinet, Cisco ASA, or Peplink.

• Monitor network performance and troubleshoot connectivity issues between ship and shore.

Email & Communication Systems

• Manage email systems onboard (e.g., FleetBroadband email, GTMail, Navarino InfinityMail, or Office 365-based mailboxes).

• Troubleshoot delivery issues, relay configurations, and spam filter settings.

• Ensure secure and compliant handling of crew and business emails.

Security & Antivirus

• Deploy and manage endpoint protection/antivirus solutions onboard

• Run regular scans, monitor alerts, and ensure updates are applied on time.

• Support compliance with maritime cybersecurity guidelines (IMO MSC.428(98), ISO/IEC 27001).

Marine Application Support

• Install and provide support for ECDIS chart systems, voyage planning tools, PMS (Planned Maintenance Systems), and ship ERP platforms.

• Assist bridge officers and engineers with updates, licensing, and functional issues.

• Coordinate with OEMs and vendors for advanced application troubleshooting.

IT Operations

• Handle user account management, password resets, and permission issues.

• Support remote access tools, file-sharing configurations, backup systems, and printing setups.

• Maintain hardware inventory and ensure availability of spares during drydock or port calls.

Requirements

Education:

• Bachelor’s Degree / Diploma in: Information Technology or Electronics & Telecommunication or Marine Engineering or related fields

Experience:

• 3–6 years of experience in IT support, preferably in marine, offshore, or shipboard environments.

• CCNA/CCNP or equivalent

Skills:

• Firewalls (Fortinet, Cisco, Peplink)

• Marine network infrastructure

• Email systems for maritime use

• Antivirus and security compliance

• Familiarity with ECDIS, PMS, and maritime ERP tools

Other Requirements:

• Strong understanding of marine IT ecosystems

• Excellent troubleshooting and analytical skills

• Ability to work independently onboard vessels or offshore

• Good communication skills with both technical and non-technical crew

• Strong documentation habits and ticketing discipline

• Ability to work in mission-critical, 24x7 environments under pressure

Requirements
Education: Degree/Diploma in Electronics, Telecommunications, IT, or Marine Engineering. Experience: • 2–7 years of experience in satellite communication technical support or NOC operations. • Strong understanding of VSAT systems ( KVH, Hughes, Viasat) and Fleet Xpress environments. • Experience with Starlink, OneWeb, or other LEO/MEO terminals is a plus. • Good working knowledge of IP networking (TCP/IP, DHCP, NAT, VLANs) and network security. • Familiarity with Linux CLI, remote access (SSH, RDP, TeamViewer), and diagnostic utilities (ping, traceroute, Wireshark). • Prior experience in ticketing systems, technical documentation, and SLA-based environments Skills: • OEM Certifications (e.g., Intellian, Cobham, KVH, Starlink, OneWeb) • Cisco CCNA, CompTIA Network+, or equivalent • GVF Certification (Global VSAT Forum) • ITIL Foundation (for support process understanding) Other Requirements: • Preferred Certification OEM Certifications (e.g., Intellian, Cobham, KVH, Starlink, OneWeb, iridium) • Cisco CCNA, CompTIA Network+, or equivalent • Ability to work in mission-critical, 24x7 environments under pressure