Job Description
Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
IT Support Engineer
Contract type: full-time | Location: Sofia, Bulgaria | Working model: hybrid (24/7 shift rotation)
We’re looking for an IT Support Engineer to join our Service Delivery Centre. In this role, you’ll support enterprise users, troubleshoot incidents, and keep systems running smoothly. You’ll learn from experienced engineers, gain certifications, and build a foundation for your IT career.
What you’ll do
+ Provide 24/7 remote technical support for enterprise users (Windows, O365, VPN, hardware).
+ Troubleshoot issues, perform root cause analysis, and keep operations stable.
+ Collaborate with global teams on escalations and service improvements.
+ Document solutions and follow ITIL-based processes (Incident, Change, Problem Management).
+ Continuously learn and expand your technical expertise through on-the-job training and certifications.
What we need to see from you
+ Excellent German (B2–C1) and good English communication skills.
+ Knowledge of Windows systems, Active Directory, and Microsoft 365.
+ Basic understanding of networking, VPN, and IT security principles.
+ Customer-focused approach, with curiosity and eagerness to learn.
+ Flexibility to work in a 24/7 rotational shift model.
Why you’ll love working with us
? Work in an international team supporting global IT environments. ? Access to continuous learning, certifications, and career growth opportunities. ? Build your path toward advanced IT roles (e.g., Administrator or Engineer). ? Be part of a supportive, collaborative, and friendly workplace culture.
Our company benefits:
+ 26 days of annual paid leave.
+ Multisport card.
+ Private Health Insurance.
+ Food vouchers - 80 BGN per month.
+ 1 month paid Sabbatical every 3 years, based on company policy
+ President’s Club: Recognition awarded by leadership and your peers.
+ Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.
+ Lifelong education: A variety of training and development opportunities.
+ Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
Job Function
Software & Cloud
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected] .
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
IT Support Engineer
Contract type: full-time | Location: Sofia, Bulgaria | Working model: hybrid (24/7 shift rotation)
We’re looking for an IT Support Engineer to join our Service Delivery Centre. In this role, you’ll support enterprise users, troubleshoot incidents, and keep systems running smoothly. You’ll learn from experienced engineers, gain certifications, and build a foundation for your IT career.
What you’ll do
+ Provide 24/7 remote technical support for enterprise users (Windows, O365, VPN, hardware).
+ Troubleshoot issues, perform root cause analysis, and keep operations stable.
+ Collaborate with global teams on escalations and service improvements.
+ Document solutions and follow ITIL-based processes (Incident, Change, Problem Management).
+ Continuously learn and expand your technical expertise through on-the-job training and certifications.
What we need to see from you
+ Excellent German (B2–C1) and good English communication skills.
+ Knowledge of Windows systems, Active Directory, and Microsoft 365.
+ Basic understanding of networking, VPN, and IT security principles.
+ Customer-focused approach, with curiosity and eagerness to learn.
+ Flexibility to work in a 24/7 rotational shift model.
Why you’ll love working with us
? Work in an international team supporting global IT environments. ? Access to continuous learning, certifications, and career growth opportunities. ? Build your path toward advanced IT roles (e.g., Administrator or Engineer). ? Be part of a supportive, collaborative, and friendly workplace culture.
Our company benefits:
+ 26 days of annual paid leave.
+ Multisport card.
+ Private Health Insurance.
+ Food vouchers - 80 BGN per month.
+ 1 month paid Sabbatical every 3 years, based on company policy
+ President’s Club: Recognition awarded by leadership and your peers.
+ Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.
+ Lifelong education: A variety of training and development opportunities.
+ Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
Job Function
Software & Cloud
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected] .
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
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