IT Support Executive

Job Title: IT Support Executive

Reports to: IT- Program Leader

Location: Dubai

Role Purpose

To ensure proper functioning of all the equipment in the Computer Lab and other departments. Make sure that technical help is provided to the staff members as well as students.

Role and Responsibilities

• Maintain the File server and student server.
• Install, configure and repair computers in labs, classrooms, faculties and departments.
• Maintain projectors in labs and classrooms.
• Take backups of data and systems.
• Conduct regular visits to labs and classrooms to ensure IT equipment is working properly.
• Set policies and implement measures to secure data in the file server.
• Provide first‑call support by phone and schedule on‑site visits to resolve problems promptly.
• Perform pre‑emptive maintenance as per schedule and provide periodic updates.