IT Support Executive

Position Overview We are looking for a base-level IT support professional to manage day-to-day IT support and coordination across hotel and real estate operations. This is a hands-on support role, where all major implementations and complex technical work are handled by third-party vendors. The role focuses on system monitoring, user support, coordination with vendors, and ensuring smooth IT operations across properties. Key Responsibilities A. IT Support & Operations Provide first-level (L1) IT support for desktops, laptops, printers, POS machines, and basic network issues. Handle user onboarding/offboarding, system access requests, and basic troubleshooting. Support hotel and office staff with day-to-day IT issues and escalate to vendors when required. Maintain smooth functioning of basic IT services without business disruption. B. Vendor Coordination & Follow-ups Coordinate with third-party vendors for: PMS, POS, CRM systems Network, Wi-Fi, and internet services CCTV, access control, and telecom systems Raise tickets, track progress, and ensure timely resolution. Act as a single point of contact between business users and IT vendors. C. Asset & Inventory Management Maintain IT asset inventory (laptops, desktops, POS, printers, routers, etc.). Track asset allocation, movement, and basic lifecycle records. Coordinate with management for hardware purchases and replacements. D. Basic Systems & Network Support Perform basic checks on: Internet connectivity Wi-Fi availability Network devices (routers, switches basic level) Escalate complex network or security issues to vendors. E. Documentation & Compliance Maintain basic IT documentation, SOPs, and asset records Ensure users follow basic IT policies and data security practices. Assist management during audits by sharing required IT information. Requirements Skills & Competencies Basic knowledge of IT support, hardware, and troubleshooting Familiarity with Windows OS, MS Office, basic networking concepts Ability to coordinate with vendors and follow up on issues Good communication and problem-solving skills Willingness to learn and grow under guidance Qualifications & Experience 23 years in IT support / desktop support / junior IT role Hospitality experience is not mandatory

4-5 years
Qualifications & Experience Degree or Diploma in Hotel Management or Hospitality Extensive experience in restaurant and bar operations with senior supervisory or managerial exposure Strong expertise in F&B operations, cost control, menu engineering, and service standards Working knowledge of POS, PMS, inventory systems, and MS Office