IT Support Executive

Key Responsibilities

• Provide first-line technical support via phone, email, chat, or helpdesk system.
• Record, track, and manage incidents in a ticketing system.
• Troubleshoot basic hardware/software issues (e.g., email, printing, OS errors).
• Reset passwords, unlock accounts, and assist with user logins.
• Perform workstation setups and peripheral installations.
• Educate users on basic IT practices and tools.
• Manage user accounts, permissions, and policies (Active Directory, Exchange, etc.).
• Assist with software rollouts, updates, and patch management.
• Perform root cause analysis and document solutions.
• Collaborate with Level 3 and system/network teams when needed.

Requirements

• Diploma/Degree in Computer Science, Information Technology, or equivalent.
• 2+ years in IT support, with hands-on experience.
• Proficient in Windows Server,...