Job Description

Do you feel a strong passion for the interaction with a variety of partners? Does living in a vibrant city with beautiful beaches and excellent food, where many different cultures come together sound interesting to you? Then don´t hesitate to check out our client´s new job opportunity as IT Support Agent. 

Your responsibilities and impact as IT Support Agent will be: 

In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.

  • Resolving any IT-related issues of your partners (B2B) that could occur during their office day

  • Supporting customer via different tools, email and phone

  • Documenting calls on the ticketing tool

  • Escalating problems to the different respective teams

  • Maintaining and improving the customer satisfaction level

  • Communicating to your direct teammates and different departments

    • Skills,...

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