Job Description
The IT Support Intern will assist IT Technicians with entry level tasks to support corporate offices for Ria Financial.
- Responsibilities
- Dispatch/ escalate service tickets according to region and level of issue.
- Assign and responds to tickets to be compliant with SLA.
- Resolve basic tickets like password reset and locked accounts.
- Resolve tickets reported by user over the phone and through ticket system using remote control software as first measure.
- Provide technical support both in person to office users and remotely to corporate users from other regions.
- Install, configure, and upgrade PC software and operating systems.
- Qualifications
Required
Knowledge of basic system administration.
Experience with Azure, Windows OS, Active Directory and Office in a corporate environment.
Basic network, security and server understanding.
Excellent written and verbal communication skills in English
Understanding mail groups and permission str...
- Responsibilities
- Dispatch/ escalate service tickets according to region and level of issue.
- Assign and responds to tickets to be compliant with SLA.
- Resolve basic tickets like password reset and locked accounts.
- Resolve tickets reported by user over the phone and through ticket system using remote control software as first measure.
- Provide technical support both in person to office users and remotely to corporate users from other regions.
- Install, configure, and upgrade PC software and operating systems.
- Qualifications
Required
Knowledge of basic system administration.
Experience with Azure, Windows OS, Active Directory and Office in a corporate environment.
Basic network, security and server understanding.
Excellent written and verbal communication skills in English
Understanding mail groups and permission str...
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